Terms and conditions

Version 2025-09-13 v2. Valid when purchased via Fishy.nu

1. Parties and applicability

These terms and conditions (“Terms”) apply between you as a user or buyer (“Customer”) and Fishy Tech Sweden AB, corporate registration number 559206-1641, Ginstvägen 3, 197 34 Bro (“Fishy”), when purchasing products and services (“Goods/Services”) via Fishy’s web portal or mobile application (“Platform”).

Fishy operates the Platform but acts only as technical intermediary and payment intermediaryThe formal seller of Goods/Services is the organizer, organization or actor who offers these via the Platform (“Client”).

In some countries, Fishy may collaborate with local companies or organizations (“Partners”). The Partner then acts as a point of contact for the Client but is not a salesperson to the Customer.

By purchasing via the Platform, you enter into an agreement directly with the Client. Fishy or Partner normally acts only as a technical intermediary and payment intermediary, and is therefore not to be considered a seller. Exceptions apply in cases where Fishy or a Partner themselves arrange events or sell their own products in their own name and under their own control. In such cases, Fishy or Partner is to be considered a Client and thus a seller towards the Customer.

2. Order and payment

  • Purchases are made online in the currency and with the payment methods specified in the Platform.
  • Payment is handled via approved payment gateways. Fishy or Partner receives the payment on behalf of the Client and reports it after deduction of the agreed commission.
  • Confirmation is always sent via email. Purchases via email or phone are not accepted.
  • Any costs for exchange or international bank fees are borne by the Customer.

3. Delivery

  • When purchasing tickets, entry fees or similar, confirmation and any login details are sent digitally via email.
  • The Client is responsible for delivery of the purchased service/product. The Client undertakes to comply with the Client's terms and conditions.

4. Customer's obligations

  • Purchases via the payment service may be made by adults, or by minors with the consent of a guardian. The client (organizer) is responsible for managing rules regarding age limits for participation in their events.
  • The customer is responsible for providing correct contact and payment information.
  • The Customer is responsible for ensuring that the purchase and use of Services is permitted according to the laws and regulations of the country in which the Customer is located.
  • Customer accepts that the Client's own terms and conditions may apply in addition to these Terms and Conditions.

5. Right of withdrawal, complaints and refunds

  • In many countries, registration for sporting or cultural events is exempt from the right of withdrawal under applicable consumer protection legislation. This means that purchases are often binding as soon as payment has been made.
  • It is always the local legislation in the country where the Client operates that determines the Client's rights regarding withdrawal and refund.
  • Any refund will be reviewed by the Client and paid out via Fishy/Partner if the Client has approved it.
  • Complaints regarding the implementation of the event should be addressed directly to the Client.
  • Comments on the Platform should be directed to Fishy.

6. VAT and taxes

  • The client is the responsible seller and is responsible for correct VAT reporting in their country.
  • Fishy and Partner only collect VAT according to the information provided by the Client, display prices with the Client's VAT and report supporting documents in connection with payment.
  • Neither Fishy nor Partner pays VAT or other taxes to the state on behalf of the Client.

7. Limitation of liability

  • Fishy and Partner are not responsible for the implementation, quality or content of the events.
  • Fishy and Partner are not liable for any loss or damage resulting from interruptions, operational disruptions, delays or technical problems in the Platform.
  • The Client is responsible for all matters related to the Goods/Services they sell.

8. Personal data

Fishy complies with the General Data Protection Regulation (GDPR) when processing personal data.

If the Client is established outside the EU, the Client is responsible for complying with local data protection regulations and informing its customers accordingly.

More information can be found in Fishy's privacy policy at www.fishy.nu.

9. Shutdown

Fishy may suspend any Customer who violates these Terms.

10. Applicable law and dispute resolution

  • Swedish law applies to these Terms.
  • Disputes that cannot be resolved by consensus shall be decided by a Swedish general court.
  • However, this does not apply to the extent that mandatory consumer protection legislation in the Customer's home country specifies a different dispute resolution procedure.
How Fishy works,,,
Fishy Tech Sweden AB operates the common platform (webshop and payment system).
The client (organizer) is the person selling the product or service (e.g. a competition ticket). The Client is always responsible for the event itself, delivery and any complaints.
Partner may exist in some countries as a local point of contact but has no role in sales.
The customer (you as the buyer) always enters into an agreement directly with the Client.
Support questions regarding purchases, cancellation rights, refunds or the event itself should always be directed to the Client/organizer. Fishy or Partner do not handle such support.
Fishy only works as technical intermediary and reports the amounts collected via the platform on behalf of the Client.
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